Questions & answers

Frequently Asked Questions – Witaberget.se

1. What is Witaberget.se?
We at Witaberget.se create unique wooden products made of birch from Norrbotten – completely handmade here in northern Sweden. Perfect for both home and outdoor life! From our popular mugs that accompany you on adventures, to lamps and decorative objects that make everyday life a little more fun.

🛍️ 2. What can I buy from you?
We offer a wide range of handmade wooden products, especially adapted for nature and outdoor life:
Mugs & mugs – perfect to take with you on hiking, camping or picnics
Wooden bowls and spoons
Wooden lamps
Home and table decorations
Medieval and Viking-inspired mugs
All our products are unique, sustainable and made with love.

🎁 3. Gifts and personal orders
Many of our customers use our products as gifts, and we love to make them even more special!
Engravings on cups, mugs and bowls
Special design requests or color choices
Contact us via email and we will help you create a unique product – perfect as a gift or for yourself.

🌱 4. Sustainability and materials
We use wood from sustainable forestry and natural materials, to take care of both you and the environment. Our products are made to last a long time, both at home and in nature, and each item is completely handmade in Northern Scandinavia.

📦 5. Delivery and shipping
We ship your order within 7–10 working days after payment.
Orders over 400SEK are shipped free of charge
Delivery is made with PostNord to the nearest representative
Orders outside the EU may be subject to customs/taxes
We always do our best to ensure that your order reaches you quickly and safely.

🔄 6. Returns and warranty
We want you to feel truly satisfied and proud of your new products! Each product is completely handmade and unique, just for you, so regular returns and refunds do not work in the traditional way. But if something should go wrong during manufacturing or delivery, please let us know – we will help you and find a solution that makes you both happy and confident with your purchase.

💳 7. Payment options
We offer several safe and convenient payment methods:
Klarna only in Sweden
Credit card (Visa, Mastercard)
Swish
Everything to make shopping with us easy and safe.

📞 8. Contact us
Do you have questions, ideas for special orders or just want to say hello? We love hearing from our customers!

Email: info@witaberget.se

Contact form on the website
We always respond as quickly as we can and are happy to help you.

🌿 9. Outdoor tips and care
We want your products to last a long time – both at home and in nature:
Our cups and mugs are not dishwasher safe, but will last a long time with hand washing and a little love
We always provide care instructions on the product pages
Tips for oiling and cleaning wooden products
Perfect for those who want to take the products with them on hiking, camping or outdoor adventures.

⭐ 10. Customer feedback
We would be very happy if you would like to share your experience! After each purchase, you can leave a rating and write a comment. Your feedback helps us to become even better and create more products that are suitable for outdoor life, home and adventure.

✨ 11. What makes our products special?
All our items are completely handmade from birch from Norrbotten – made here in northern Sweden. Each product is unique, sustainable and filled with the soul of craftsmanship. Perfect for outdoor life, adventure or as a personal gift for someone you love.

💬 What our customers say

“I had a custom order made for me. Communication was great, the seller is super nice and was happy to make the items I requested. Shipping was perfect, the objects packed very carefully. Overall a great experience, thanks!” – stefancomix